Return & Refund Policy

If you need to return or exchange Portable Car Jump Starter, contact eKEBE within 30 business days after delivery to request assistance.

How to request a return

Email us with your order number, the name of the product and selected option, and the reason for your request. For a damaged, defective, incorrect or incomplete order, include photographs where possible so we can review the issue.

Before you send anything back

Wait until our team provides return instructions. Please pack the item and its included components securely; retain the original packaging where practical. Do not send a parcel to the contact address without receiving instructions.

Return shipping

We cover return shipping for eligible returns. We will explain the return method and provide the relevant instructions after reviewing your request.

Refunds

After an eligible return is received and inspected, approved refunds are generally processed within 3-5 business days to the original payment method. Your payment provider may need additional time to display the credit.

Exchanges and order issues

If an exchange is requested, contact us with the option you received and the option you need. Availability will be checked before an exchange is arranged. For damage or missing components, contact us before attempting a repair or disposal.

Product-specific care

When preparing this item for return, follow its supplied handling instructions. A charge indicator is pictured. Check the charge level and follow the manual before a trip.

Preparing a product enquiry or return

If you need assistance with a jump starter, identify the selected model and the affected component. For a return, follow our instructions for packing the device and its supplied cables or clamps.

Address: 939 Lanier drive,Madison,IN,US 47250
Tel: +1 812-225-4594
Email: [email protected]